Return & Refund Policy

We stand by our products and accept returns for items in new and unused condition in original packaging purchased on chillwithhost.com for up to 30 days after you have received the item. Returns for items purchased outside of chillwithhost.com must be initiated with the original vendor. We are always available to help with defective items and hear your feedback.

You may initiate a return by emailing help@chillwithhost.com; please give us 24 hours to respond M-F. Customers pay return shipping for approved returns in new condition in original packaging.

After receiving your item, we will issue a refund to your original payment method. Refunds take 3-5 business days to be deposited. All shipping costs are nonrefundable.

Our gift cards can be used online; they also never expire or depreciate and are final sale.