We take customer satisfaction seriously. We offer free returns and exchanges for products purchased on chillwithhost.com for up to 30 days after you have received the item.
Returns for items purchased outside of chillwithhost.com must be initiated with the original vendor. We are always available to help with defective items and hear your feedback no matter where you made a purchase.
Our gift cards are good to use online; they also never expire or depreciate and are final sale.
You may initiate a return by using the chat function or emailing firstname.lastname@example.org. Customer service representatives are actively available 7am-4pm PST Monday-Friday. If you contact us outside of our business hours, we will get back to you the next business day.
Refunds will be processed once we receive your item and applied back to your original payment method.